FAQ

What is the product range?

We offer mushroom coffee and other drink mixes, including dark roast, matcha, cocoa, chicory, and chai, plus creamers, oats, bundles, limited releases, and related accessories.

What delivery estimate should I use?

Processing usually takes around 1–2 business days before an estimated 3–5 business days in delivery/carrier transit. Both are estimates. Check checkout for the delivery charge and whether free shipping is offered.

Are unwanted items returnable?

Defective and non-defective returns are accepted, together with exchanges. A change of mind, preference, or wrong product choice can be raised within 30 days following delivery. Non-defective goods must be new and unused, with original condition, packaging, tags, and accessories retained. Returns go by mail after authorization. A free return label is supplied with the parcel; no restocking fee is charged, and exchange stock must be available.

What evidence is needed for a problem?

For damaged, defective, wrong, or incomplete items, include item/package photos or video, the order number, checkout email, and an explanation.

How are refunds paid?

An approved refund is processed within 10 days after approval using the original payment method.

How can I pay or ask for help?

Select a method shown as available at checkout. The details below connect you with support. Shopping uses necessary cookies; permitted optional tools may measure analytics and advertising. See the footer for complete policies on shipping, returns, payment, privacy, and terms.